Returns & Exchanges
At Dapol Model Railways, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the apparel in its original packaging with all tags attached to ensure the items are protected during transit.
Attach Shipping Label
Print the prepaid shipping label generated by our portal and securely affix it to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing